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Customer Service Driven High School Diploma
Program Five Months
Monday through Friday - 8:45 AM to 4:30 PM
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Course Objectives
- Learn Microsoft Office Software
- Operate
office equipment
- Conduct professional face to face and telephone interactions
- Solve customer problems and effectively manage difficult customers
- Fill entry-level positions in management, customer service,and Data Processing
- Obtain both a High School Diploma and a Nationally accredited
certificate in Computer Technologies for Customer Service
- Be at least 18 years old
- Pass the Ability to Benefit
Test
- Score at least 8.0 on the TABE test
- Want Customer
Service and Computer Skills
- Want to go to work, college, or the military
- Need to obtain a High School Diploma
Are you ready to
- Complete a personal interview
- Take the required program tests
- Attend
all Monday - Friday sessions
- Participate in all program activities
- Complete all program assignments
- Follow
the program's dress code
- Review sessions and tutorials:
helps you with your assignments
- Open
Computer Lab: Gives you computer assisted instruction
- Career
Guidance: Helps you with your career plans
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Course Outline
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Computer Literacy
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25 C.H.
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Internet
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10 C.H.
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Computer Keyboarding
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15 C.H.
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Microsoft Word
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60 C.H.
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Microsoft Excel
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40 C.H.
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Microsoft Outlook
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20 C.H.
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Microsoft PowerPoint
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20 C.H.
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Microsoft Office Projects
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20 C.H.
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Customer Service Skills Training
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Service Techniques Update
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50 C.H.
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Projecting Professionalism
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30 C.H.
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Team Work
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30 C.H.
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High School Diploma Curriculum
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Mathematics
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50 C.H.
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Science
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50 C.H.
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Social Studies
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40 C.H.
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Performing / Fine Art
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20 C.H.
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Electives
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30 C.H.
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For Further Information Contact
Carolyn King, School Director
Phone: (773) 975-9898
Copyright 2001, Pyramid
Partnership, Inc
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